Appointments

Urgent appointments

To request an urgent same day appointment with a doctor or other healthcare professional:

Requesting an appointment

You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).

Get help for any health problem

We will respond to requests within 2 working hours during opening times.

You can also:

  • phone us on 01384 884 030
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Nurse or healthcare assistant appointments

You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.

Request an appointment with a nurse or healthcare assistant

We will respond to requests within 4 working hours during opening times.

You can also:

  • phone us on 01384 884 030
  • visit the surgery and speak with a receptionist
  • use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Health Checks

Patients between the ages of 16 and 75 who have not been seen by a doctor or nurse during the last three years will be offered a consultation if requested by the patient.

Patients who are 75 years and over and who have not been seen in the last 12 months by a doctor or nurse will be offered a health check.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Extended Access

In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments.

If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 884 030 and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery before 11am.

Related information

Health A to Z

Sick notes

Test results