Appointments can be made via:
- Visiting our Consulting Room
- Booking an appointment via Patient Access
- Calling the practice on 01384 884030
Appointments/consultations are by appointment only. If you require assistance, please inform the reception team if possible, the nature of your medical problem as this will enable them to navigate you to the best clinician available without using unnecessary appointments. Please note we try to ensure a good level of service to all of our patients at all times.
When you arrive for an appointment, please inform reception that you have arrived or sign in using our touch screen arrival system.
To use the touch screen booking in system, simply enter your date of birth, and confirm the appointment, by pressing ‘OK’ at the end. The touch screen will automatically sign you in for your appointment.
You can book appointments in advance if required. You may be asked to contact the surgery at 08:00 for same day appointments for problems that need to be seen more urgently than routine appointments.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day – except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your doctor, please notify reception by our online Ask Reception a Question form, and they will arrange this for you.
If you wish to speak to a doctor or nurse, please contact the surgery and a receptionist will advise you on the best time that the doctor or nurse will be available. This will usual be at the end of surgery.
Patients between the ages of 16 and 75 who have not been seen by a doctor or nurse during the last three years will be offered a consultation if requested by the patient.
Patients who are 75 years and over and who have not been seen in the last 12 months by a doctor or nurse will be offered a health check.
At times when one of the doctors may not be available due to time off, holiday, or illness, your medical services will be provided by another doctor or by a locum.
Once you are registered you will be able to use the service to:
- Order your repeat prescriptions
- Make an appointment
- Cancel an appointment
- Change your contact details
- Review your medications and known allergies
If you would like to register for this free service please complete our Register for Online Services form.
Cancellations and Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can cancel your appointment by using our Cancel an Appointment triage. You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need, please contact the practice.
Please remember to update your contact details with us when you change address, telephone numbers and email address.